Questions, directions and practical help

Contact The Trout and Butterfly

Have a question about the house, pets, directions or your stay? Jackie and Steven are happy to help.

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Contact details

  • Address

    The Trout and Butterfly

    353 Piet Retief Street

    Dullstroom, Mpumalanga, 1110

    South Africa

    Some road signage may show 353 Ukhozi Drive. Use the confirmed Piet Retief Street address for GPS navigation.

Frequently asked questions

What is the maximum occupancy?

The house accommodates a maximum of 8 adults plus 2 children.

Are pets allowed?

Yes, dogs and cats are welcome. Just let us know in advance.

Is WiFi available?

The house does not provide WiFi, as we encourage guests to disconnect from their phones and laptops during their stay. Cellular reception is generally sufficient for emails and WhatsApp.

How does payment work?

Bookings and payments are completed securely through Airbnb or Booking.com. Visit our Book page to choose your preferred platform and view the current availability and pricing.

Is there secure parking?

Yes, secure on-site parking is available at the house.

Is there a backup during load-shedding?

Yes, the house has an inverter backup system for load-shedding.

What are the check-in and check-out times?

Check-in is from 12:00 pm and check-out is by 10:00 am. Times may be flexible depending on other bookings.

What is the cancellation policy?

Cancellation conditions depend on the booking platform you choose. Airbnb or Booking.com will show the applicable cancellation terms before you confirm your reservation.

Ready to book?