Policies
Cancellation Policy
Cancellation conditions depend on the booking platform you choose. Airbnb or Booking.com will show the applicable cancellation terms before you confirm your reservation.
Last updated: August 2026
1. Bookings through Airbnb or Booking.com
- Reservations at The Trout and Butterfly are completed through Airbnb or Booking.com. The cancellation conditions that apply to your stay are the conditions displayed and accepted on the selected booking platform before you confirm your reservation.
- The Trout and Butterfly does not operate a separate direct-booking cancellation system.
2. How to cancel or request a date change
- Cancellations and date-change requests should be made through the platform you booked with, using your Airbnb or Booking.com account. The platform will apply the cancellation terms attached to your reservation.
3. No-shows and early departure
- No-shows, late arrivals and departures before the confirmed check-out date are handled under the terms of the booking platform and the cancellation conditions attached to your reservation.
4. Refunds
- Any refund due under the applicable cancellation conditions is processed by the booking platform according to its own terms and timelines.
5. Questions
- If you are unsure about the cancellation terms before booking, review the conditions shown on the platform for your dates. You are also welcome to contact the hosts through the Contact page or on WhatsApp with general questions about your stay.
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