Policies
Privacy Policy
This Privacy Policy explains how The Trout and Butterfly handles personal information when you visit the website, contact the hosts or book through Airbnb, Booking.com or LekkeSlaap.
Last updated: August 2026
1. Information we collect
- When you contact us through the contact form, we collect the details you choose to provide, such as your name, email address, phone number and the content of your message, including any stay dates, group size or pet information you mention.
2. How we use the information
- We use this information to respond to your questions, communicate with you before and after a stay and keep appropriate records. We do not sell personal information to third parties.
3. Contact form and website hosting
- Messages sent through the contact form are stored securely in the website's database, hosted on the website's managed hosting infrastructure, and are used only to respond to your enquiry and manage your stay.
4. WhatsApp
- If you contact the hosts through WhatsApp, your message and phone number are processed by WhatsApp under its own privacy policy.
5. Google Maps
- The Contact page includes an embedded Google Map showing the property's location. When you view or interact with the map, Google may process technical information such as your IP address under its own privacy policy.
6. Booking platforms
- Reservations are completed on Airbnb, Booking.com or LekkeSlaap. The Book page includes an embedded Airbnb listing preview and links to Booking.com and LekkeSlaap. When you make a booking, the platform processes your information, including payment details, under its own privacy policy.
- The Trout and Butterfly does not receive or store your card or payment information from Airbnb, Booking.com or LekkeSlaap.
7. Cookies and analytics
- Lovable, our hosting platform, provides aggregate traffic statistics such as page views, approximate country and device type without analytics cookies or persistent visitor profiles.
- With your consent, we use Google Analytics 4, provided by Google, to understand how visitors find and use the website. This may include page views, browser language, approximate location, device information, traffic source and interactions with booking, WhatsApp and contact links. We do not send names, contact details, form contents or WhatsApp message contents.
- Google Analytics loads only after you accept analytics cookies. Advertising features and Google signals are disabled. You may reject analytics without affecting the website and change your choice at any time using Cookie settings in the footer.
- For more information, see Google's Privacy Policy and Google's explanation of how it uses data from partner sites.
8. Retention and security
- Information is kept only for as long as reasonably necessary to respond to your message, manage a stay and meet legal or accounting obligations. Reasonable technical and organisational measures protect it from loss, misuse or unauthorised access.
9. Your rights
- Subject to the Protection of Personal Information Act and other applicable law, you may ask what information is held about you, request correction or deletion where appropriate, or object to certain processing.
10. Contact
- For any privacy question or request, please contact the hosts through the Contact page or on WhatsApp.
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